In a notable shift, HM Revenue & Customs (HMRC) has updated the method by which taxpayers can access its alternative dispute resolution (ADR) service.
Previously, individuals applying for ADR could speak to a service representative
However, the service now operates on a voicemail basis – although it is accessible 24/7.
The service is open to all looking to address a dispute through ADR, requiring callers to leave their details for a mediator to return their call within 30 days.
Understanding the ADR process
ADR serves as an essential avenue for resolving tax disagreements with HMRC.
It is suitable for tax situations involving ongoing disputes following an HMRC investigation or findings of underpayment or inaccurate reporting.
The scheme is particularly beneficial under circumstances such as unresolved disagreements, compliance checks, factual disputes, communication breakdowns, misunderstandings, or objections to HMRC’s decisions.
Applicants will be informed within 30 days if ADR is deemed suitable for their case and the status of their application.
How will the new system affect me?
The transition to voicemail will primarily affect those without reliable internet access, as many already utilise the online form with the assistance of a tax adviser or accountant.
Given the 30-day evaluation period for both application methods, the change is unlikely to prejudice telephone applicants in comparison to online ones in terms of the time taken to process their applications.
The most pronounced challenge might be the inability to consult an adviser about application queries and the difficulty in tracking the progress of a phone-based application.
Opting for online application submission through professional support might be the best strategy to circumvent the potential hurdles of the telephone process.
Our team is ready to offer assistance and representation for those facing HMRC investigations, ensuring smooth application to the ADR.
For expert advice on navigating HMRC tax disputes and the ADR mechanism, feel free to reach out.
