Recent developments at HM Revenue & Customs (HMRC) have resulted in a temporary halt to phone and webchat support for Self-Assessment tax repayment claims.
This move is linked to heightened security measures prompted by a surge in attempted fraud.
While this may disrupt the usual process, you still have legitimate routes available to request tax refunds. However, extra care is required to ensure that claims are handled correctly and without delay.
HMRC has opted not to reveal specific details of the fraudulent activity involved, citing the risk of encouraging further exploitation.
The agency continues to provide general Self-Assessment support via other helplines, but any requests specifically relating to repayments must now go through alternative means.
Two valid submission routes remain open:
Without phone support to clarify queries, any mistakes or omissions in your submission could result in setbacks.
Speaking with our team of expert accountants can reduce this risk, as we can:
As HMRC intensifies its focus on identifying false claims, having a thoroughly prepared and fully compliant application has never been more important.
If you would like support with your Self-Assessment refund submission, please contact us today.
